Phone etiquette has a big impact on your business. The person answering your phone is representing you and your company to your clients. It is important to create a good first impression with your professional telephone etiquette. Customer satisfaction is a major goaL.
We are in the Customer Service Industry and professional phone skills are a must! You have to be a PRO…
Your telephone etiquette adds value to you, your employer, and the callers you are interacting with.
10 Professional Phone Etiquette Tips To Be a Pro
Smile as You Answer the Phone
Take Accurate Messages – repeat to the caller to clarify any questions and the #
Do Not Be Distracted
Do Not Whisper or Yell
Listen well to the caller
Ask a caller for consent before placing them on hold
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