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phone etiquette

Professional answering services use Pros | Phone Etiquette Tips

Phone etiquette has a big impact on your business.  The person answering your phone is representing you and your company to your clients. It is important to create a good first impression with your professional telephone etiquette.  Customer satisfaction is a major goaL.

We are in the Customer Service Industry and professional phone skills are a must! You have to be a PRO…

Your telephone etiquette adds value to you, your employer, and the callers you are interacting with.

10 Professional Phone Etiquette Tips To Be a Pro

  1.  Be Prepared

  2.  Answer Professionally 

  3. Smile as You Answer the Phone

  4. Take Accurate Messages – repeat to the caller to clarify any questions and the #

  5. Remain Friendly

  6. Do Not Be Distracted
  7. Do Not Whisper or Yell

  8. Speak Clearly

  9. Listen well to the caller

  10. Ask a caller for consent before placing them on hold

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