- Be Prepared
- Answer Professionally
- Smile when you answer the phone
- Take Accurate Messages – repeat to the caller to clarify any questions and the #
- Remain Friendly
- Do Not Be Distracted
- Do Not Whisper or Yell
- Speak Clearly
- Listen well to the caller
- Ask a caller for consent before placing them on holdm
10 Professional Phone Etiquette Tips To Be a Pro
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Such good tips and common sense! These tips make a difference in the quality of the call and the user experience. At Answerphone247 we take special care and follow this advice!